Returns & Refunds

Last updated: 10 November 2026

14-day returns

You can return any item within 14 days of delivery for a full refund, as long as it is unused, in its original packaging and with all accessories included. This is in addition to your rights under UAE consumer protection law.

How to return

1. Email info@favmora.com with your order number and the reason for the return.
2. We reply within one business day with the return instructions and the collection address.
3. Send the item with any packaging you received.

Refunds

Once the returned item reaches us and passes inspection, we refund the item price plus the original delivery fee to your original payment method within 7 business days. You will receive an email confirmation.

Exchanges

If you received a damaged, defective or incorrect item, tell us within 48 hours of delivery with a photo. We ship a replacement at no cost, or refund you in full — your choice.

Exclusions

For hygiene reasons, earbuds and items that touch the face cannot be returned once the sealed packaging is opened, unless they are defective.

Return shipping costs

If the return is due to our error (wrong, damaged or defective item), we cover all shipping costs. Otherwise, return shipping is paid by the customer.

Questions: info@favmora.com.